Business Electricity And Gas Switching FAQ
Are there any costs involved in using this switching
service?
We do not need to charge the customer for using this switching service as we get
commission directly from the supplier for introducing a new customer to them.
How often are the prices updated?
This can depend on the supplier and the market. We are notified directly by
suppliers when their prices change. These are then immediately input into our
pricing matrix to make sure that the prices you see are as up-to-date as
possible. Prices for some suppliers may change every week whilst other suppliers'
prices may not be changed for a number of months.
How long does it take to switch suppliers?
Switching suppliers normally takes between 6 to 8 weeks to complete. However,
various factors can change this, for example if you are still in contract with
another supplier or if the new supplier does not have all information that they
require to complete the switch. If you use our online signing service the time
taken to switch will be greatly reduced as all details may be input online as
well as the signing of the contract.
If I select a supplier to sign online is this signature legally binding?
We offer a number of suppliers, who will accept contracts signed online. We use a
well established and trusted electronic signing service, which is both legally
binding and secure.
Why should I use your service rather than go directly to the supplier?
We have negotiated special prices with various suppliers, so the prices that we
offer will normally be less than you would get if you went directly to the
supplier. In addition we handle any issues that may arise, validate your
contract and track it all the way to make sure that it is processed as quickly
as possible.
Why was my Electricity Supply number (MPAN) not recognised?
We validate your supply number at the first stage of the switching process. This
number is used to determine the prices available to you so it is important that
the correct numbers are input. Please double check your bill and make sure that
you have input it correctly. It is also possible that your current supplier has
made a mistake on your bill. You can contact the distributor MPAS service (see
numbers below), who will be able to help you obtain an accurate MPAN number.
Alternatively you may contact Utilities Direct by telephone on 0161 945 5288 or by
email at
info@utilitiesdirect.co.uk. An expert will then be able to find this
information for you.
|
Area
|
Distribution Company
|
Phone Number
|
|
North Scotland
|
SSE Power
|
0870 9009690
|
|
South Scotland
|
SP Power Systems
|
0845 2709101
|
|
North East England
|
CE Electric (NEDL)
|
0845 6013268
|
|
North West
|
United Utilities
|
0870 7510093 |
|
Yorkshire
|
CE Electric (YEDL)
|
0845 3300889 |
|
East Midlands
|
Central Networks
|
0845 6030618 |
|
West Midlands
|
Central Networks
|
0845 6030618
|
|
Eastern England
|
EDF Energy
|
0845 6030618 |
|
South Wales
|
Western Power
|
0845 6015972 |
|
Southern England
|
SSE Power |
0870 9050806
|
|
London
|
EDF Energy
|
0845 6000102 |
|
South East England
|
EDF Energy
|
0845 6015467
|
|
South West England
|
Western Power
|
0845 6015972 |
|
North Wales, Merseyside,
Cheshire
|
SP Manweb
|
0845 2709101
|
I have just taken over a business address. Can I switch suppliers or am I tied
to the previous contract?
Yes you can switch suppliers. As this is a Change of Tenancy you are not
obliged to retain the previous owners' energy suppliers. When you fill in your
contract or use our switching wizard you will see an option to add a date for
the Change of Tenancy.