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Utilities Direct - Useful Information

Renewals

Every electricity and gas supplier requires a termination notice to end your contract. However  different suppliers require a different notice period to be given. This can be 30 days or sometimes as much as three months.

Your supplier should send you a Renewal Notice in writing informing you that your contract is due for renewal and give details of the new prices, the term of the new contract and a date for you to respond by should you so wish to cancel the contract. If for any reason this notice does not arrive or is not acted upon in time, you will be tied into a new contract at an increased price.

Utilities Direct can help you avoid these problems by contacting you before the date of your renewal and sort out a better deal for you.

Below is a list of suppliers with their notice requirements. If your current supplier is not listed then contact us and we will find out for you.

Supplier
Notice Requirements
British Gas Business
At least 90 days
EDF Energy
At least 28 days
E-on
At least 30 days
Npower
At least 90 days
Scottish Power
At least 60 days
Scottish & Southern Energy
At least 1 calendar month
SWALEC
At least 1 calendar month